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If you have any questions, concerns, or inquiries, please don't hesitate to reach out to our dedicated team. We strive to respond to all inquiries within 48hrs and provide you with the assistance you need.
FAQs
How do I know if my order is confirmed?
Once you have successfully placed an order, you will receive an order confirmation email. This email will serve as confirmation that your order has been received and is being processed. It will typically include details such as your order number, purchased items, billing and shipping information, and estimated delivery date. You can also log in to your account on our website and navigate to the "Order History" section to check the status of your order. If you have any further questions or concerns regarding your order confirmation, please don't hesitate to reach out to our team via the Contact Form above.
Can I change my shipping address after my order is placed?
We understand that sometimes you may need to change your shipping address after placing an order. However, once anorder is confirmed and the shipping process has commenced, it may not be possible to modify the shipping address. We advise you to promptly contact us, via the Contact Form above, with your request, providing us with your order details. While we cannot guarantee that the address change can be accommodated, our team will do their best to assist you. Please note that any changes are subject to the stage of the shipping process.
Do you ship internationally?
Yes, we do ship internationally. However, please note that our company is based within the UK. We offer international shipping to various destinations worldwide. During the checkout process, you will be able to select your country for shipping. Please ensure to provide accurate and complete shipping information to ensure a smooth delivery process. International shipping times may vary depending on the destination and customs procedures. Additionally, please be aware that any applicable customs duties, taxes, or fees imposed by your country's customs authorities are the responsibility of the customer.
How long will it take until I receive my order?
The delivery time for your order may vary depending on several factors such as the shipping method selected, the destination, and the availability of the product. Once your order is confirmed, an estimated delivery timeframe will be provided. Typically, domestic deliveries within the UK can take anywhere from 2 to 5 business days. For international orders, the delivery time can range from 5 to 15 business days, depending on the destination and customs processing. Please note that these are general estimates, and actual delivery times may differ. To track the progress of your shipment, you will receive a tracking number via email once your order has been dispatched.